Managing telephone customer care for dealers
Rely on our telephone contact center service
Our BDC can help you achieve your goals.
When we talk about dealerships’ BDC, or Business Development Center, we mean the department, internal or external to the company, in which all lead management processes are managed, whether inbound (Sales) or outbound (Undecided, After Sales or Follow-Up).
The goal of the dealerships’ BDC department is to turn all leads collected through digital marketing campaigns into on-site appointments, where the sales process will then be finalized by trained salespeople.
Our service can be an alternative to your BDC or it can work alongside your dealership’s BDC, operating on an outsourced basis and supporting in-house staff.
Outdoor Business Development Center: lead-customer-shopper-after sales management for dealer and workshops
Dedicating time and attention to managing telephone recontacts is critically important for acquiring new prospects and retaining existing ones. It becomes even more critical to have a BDC that can handle recontacts in a timely manner from the moment of inquiry.
Our BDC is responsible for::
- Handling incoming calls regarding the sale of an automobile;
- Post-sale re-contacting of the customer who purchased the vehicle;
- Managing undecided leads: re-contacting the customer
- Handling inquiries for company car fleets;
- Handling internal phone calls: car dealership or workshop.
Oudoor BDC ≠ Car Salesmen
The management of recontacts is often left to salespeople, who have little time to handle them. Our BDC will perform the recontact in an efficient and timely manner.
We manage the appointment schedule
Our team will connect with potential customers, avoiding their dispersion, responding to their inquiries, and directly setting appointments at the dealership and workshop.
Filtering requests
We manage recontacts efficiently and effectively, providing a “filter” service that can eliminate unqualified contacts.
We were chosen by:
Do you need support for recontact management?
Don’t know how to optimize lead management? Need to improve the workshop customer experience?
Having an outside BDC represents a valuable opportunity, capable not only of increasing the conversion of leads into showroom appointments, but also of enhancing your dealership’s reputation with knowledgeable professionals who are ready to respond and orient the customer in every need and request. Our job is not only to process calls, but to offer strategic consulting services to enable you to achieve the desired results for your dealership.
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